Boy, was I annoyed. At age 26, I was a sublime friend. Lisa, also 26, was blessed to have an ally so honest about dates and hairstyles, so fiercely supportive of her dreams, and willing to defend her choices (the dates, hairstyles, and dreams) to her habitually nettling mom and dad. Never once in our relationship, I was proud to think, had I ever even been tempted to commit a single mortal friendship sin: being competitive, gossiping, or backstabbing.
To me, Lisa's job loss was no big deal. She had complained about the position. Her parents were rich and gave her money. She had nothing to worry about. I thought that reminding her we had something fun to do that night was an appropriate and kind response.
Psychologist Douglas LaBier, Ph.D., director and founder of the Center for Adult Development in Washington, D.C., disagrees. He explained to me that my dearest friend was humiliated by receiving a pink slip, feared she might be incompetent at everything she tried, and, because of me, felt utterly alone. I was, LaBier tells me, "catastrophically unempathetic" to Lisa.
At the heart of many problems
Today, 15 years later, I know why my attempt at consoling my friend was so ham-fisted. As LaBier explains, virtually everyone learns the basics of empathy in childhood (from our parents comforting us when we're in distress), but my father died when I was 4, and afterward my mother had to be very can-do, juggling three jobs, graduate school, and two kids. When I was upset, she never said, "Oh, I'm sorry. It must be hard to have me away so much after losing your dad."
